PRIVACY POLICY
This Privacy Policy explains how KAGUYA (“we,” “our,” or “us”) collects, uses, and discloses personal information when customers access kaguya.style (the “Site”), use our services, make purchases through the Site, or otherwise contact us regarding the Site (collectively, the “Services”).
For the purposes of this Privacy Policy, “customer,” “you,” or “your” refers to any individual who uses the Services, including website visitors, purchasers, or any other person whose information we collect in accordance with this Privacy Policy, regardless of whether a transaction has taken place.
Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge and agree to the collection, use, and disclosure of your personal information as described herein.
If you do not agree with this Privacy Policy, please refrain from accessing or using the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices, operational requirements, legal obligations, or regulatory requirements.
When we make changes, we will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required under applicable laws.
Collection and Use of Personal Information
In order to provide our services, we collect personal information about our customers from various sources, as described below. The type of information we collect and how we use it may vary depending on how you interact with us.
In addition to the specific purposes outlined below, we may use the information we collect about you to communicate with you, provide and improve our services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend our services, our rights, and the rights of our users or others.
Personal Information We Collect
The types of personal information we collect about you depend on how you use our website and services. When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.
In the sections below, we explain the categories of personal information we collect and provide specific examples of the types of information included in each category.
Information We Collect Directly From You
The information that you provide to us directly through our services may include the following:
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Contact Information, such as your name, address, phone number, and email address.
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Order Information, such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account Information, such as your username, password, security questions, and other information used for account security purposes.
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Shopping Information, such as items you have viewed, items added to your cart, loyalty points, reviews, referrals, gift cards, and items saved to your account.
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This may include stored loyalty points, product reviews, referrals, and gift cards.
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Customer Support Information, including information you choose to provide when communicating with us, for example when sending messages through our services.
Certain features of our services may require you to provide specific personal information directly to us. You may choose not to provide this information; however, doing so may prevent you from using or accessing certain features of the services.
Information We Collect About Your Use of Our Services
We may automatically collect certain information related to your interactions with our services (hereinafter referred to as “Usage Data”).
To do so, we may use cookies, pixels, and similar technologies (collectively referred to as “Cookies”). Usage Data may include information such as device information, browser information, network connection details, IP address, and other information related to your interactions with our services.
This information may also include data regarding how you access and use our website and your account, including usage patterns and interaction history.
Information We Collect From Third Parties
Finally, we may obtain information about you from external services, such as vendors and service providers that collect information on our behalf.
This may include:
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Companies that support our website and services, such as Shopify.
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Payment processing services, which collect payment information (such as bank account details, credit or debit card information, billing address, and other payment-related information) in order to fulfill your orders and provide the products or services you request.
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External services and partners that automatically collect certain information when you access our website, open or click emails sent by us, or interact with our services or advertisements.
These services may use technologies such as pixels, web beacons, software development kits (SDKs), third-party libraries, and Cookies to collect information automatically.
All information we obtain from third parties is handled in accordance with this Privacy Policy. Please also refer to the section titled “Links to External Service Websites” for more details.
Purposes for Using Personal Information
We use your personal information for the following purposes:
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Providing Products and Services
We use your personal information to process payments, fulfill orders, manage customer accounts and purchases, handle returns and exchanges, send transaction-related notifications, create and maintain accounts, arrange shipping, and otherwise manage customer accounts and related services in order to fulfill our contractual obligations to you.
In addition, Shopify may use your information to enable your account to integrate with other Shopify services you choose, thereby enhancing your shopping experience. In such cases, Shopify processes your information in accordance with its Privacy Policy and Consumer Privacy Policy.
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Marketing and Advertising
We may use your personal information for marketing, advertising, and promotional communications, such as sending emails, text messages, or postal mail, and displaying advertisements for products or services. This may include using your personal information to better customize and improve services or advertisements on our website and on other websites.
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Security and Fraud Prevention
We use your personal information to detect, investigate, or take action against fraudulent, illegal, or malicious activities. If you choose to register an account and use our services, you are responsible for keeping your account authentication information secure. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
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Customer Communication and Service Improvement
We use your personal information to provide customer support, respond to inquiries, and improve our services. This includes enabling effective service delivery, maintaining business relationships with our customers, and pursuing legitimate business interests related to service quality and customer satisfaction.
Cookie
Like many websites, we use Cookies on our site. For specific information about the Cookies used by Shopify in operating its stores, please visit:
https://www.shopify.com/legal/cookies
We use Cookies to power and improve our website and services (including remembering your actions and preferences), to run analytics, and to better understand user interactions with our services. This allows us to manage, improve, and optimize our services in pursuit of our legitimate business interests.
We may also allow third parties and service providers to use Cookies on our site in order to better tailor services, products, and advertising on our website and on other websites.
Most web browsers automatically accept Cookies by default; however, you can choose to set your browser to remove or reject Cookies through your browser settings. Please note that removing or blocking Cookies may negatively affect your user experience, and some services—including certain features and general functionality—may not function properly or may become unavailable.
Additionally, even if you block Cookies, it may not completely prevent the sharing of information with third parties such as advertising partners.
We do not use or disclose sensitive personal information without your consent, nor do we use such information for the purpose of inferring characteristics about you.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to external services for contractual fulfillment, legitimate business purposes, or for other reasons consistent with this Privacy Policy. These circumstances may include the following:
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Service providers and vendors that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, and delivery services.
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Business and marketing partners, for the purpose of providing services to you or delivering advertisements. Our business and marketing partners use your information in accordance with their own privacy notices.
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When you direct, request, or otherwise consent to the disclosure of certain information to external services, such as when we ship products with your consent, or when you use social media widgets or login integrations.
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Affiliated companies or companies within our corporate group, when necessary for our legitimate business interests.
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In connection with business transactions, such as mergers or bankruptcies, and to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable terms of service, and to protect or defend our services, our rights, and the rights of our users or others.
For the purposes described above under “Collection and Use of Personal Information” and “How We Disclose Personal Information,” we may disclose the following categories of personal information and sensitive personal information relating to users:
Categories of Personal Information
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Identifiers, such as basic contact details, details related to specific orders, and account information.
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Commercial Information, such as order information, shopping activity, and customer support information.
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Internet or Similar Network Activity, including usage data and interaction history.
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Geolocation Data, such as location information identified through IP address or other technical means.
Categories of Recipients
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Vendors and external service providers that provide services on our behalf
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(including internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers).
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Business and marketing partners.
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Affiliates.
Links to External Service Websites
Our website may provide links to websites or other online platforms operated by external services. If you follow links to sites that are not affiliated with or controlled by us, please review their privacy, security, and other terms and conditions.
We do not guarantee, and are not responsible for, the accuracy, completeness, or reliability of the information found on such websites, nor for their privacy or security practices.
Information that you make publicly or semi-publicly available, including information shared on external social networking platforms, may be viewable by other users of our services and/or users of those third-party platforms, without limitation as to its use by us or others.
The inclusion of such links on our website does not, except where explicitly stated, imply any endorsement of the content, ownership, or operators of those platforms.
Children’s Data
Our services are not intended for use by children, and we do not knowingly collect personal information from children.
If a parent or guardian believes that their child has provided us with personal information, they may contact us using the contact information provided below to request the deletion of such information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under the age of 16.
Security and Retention of Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, including whether the information is necessary to maintain your account, provide our services, comply with legal obligations, resolve disputes, or enforce applicable agreements and policies.
Your Rights
Depending on your place of residence, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute and may apply only in certain circumstances. In some cases, we may deny your request as permitted by law.
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Right to Access / Right to Know.
You may have the right to request access to the personal information we hold about you, including details about how we use and share your information. -
Right to Deletion.
You may have the right to request that we delete the personal information we hold about you. -
Right to Correction.
You may have the right to request that we correct inaccurate personal information we hold about you. -
Right to Data Portability.
In certain circumstances and subject to certain exceptions, you may have the right to receive a copy of your personal information and to request that we transfer that information to a third party. -
Right to Restrict Processing.
You may have the right to request that we stop or limit the processing of your personal information. -
Right to Withdraw Consent.
Where we rely on your consent to process your personal information, you may have the right to withdraw that consent at any time. -
Right to Appeal.
If we decline to act on your request, you may have the right to appeal our decision. You can do so by responding directly to our refusal. -
Managing Communication Preferences.
We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe option included in our emails. Even if you opt out of promotional communications, we may still send you non-promotional messages related to your account or orders.
You may exercise these rights through our website where indicated, or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. Before providing a substantive response to your request, we may need to verify your identity by collecting information such as your email address or account details.
In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request, we may require proof that the agent has been authorized to act on your behalf and may also require you to verify your identity directly with us.
We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have a complaint regarding how we handle your personal information, please contact us using the contact details provided below.
If you are not satisfied with our response to your complaint, depending on your place of residence, you may have the right to contact the relevant data protection authority in your jurisdiction to lodge a complaint or to object to our decision.
Overseas Users
Please note that we may transfer, store, and process your personal information outside of your country of residence. Your personal information may also be processed by staff, external service providers, and partners located in these countries.
If we transfer your personal information outside of Europe, and the destination country is not deemed to provide an adequate level of data protection, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant authorities in the United Kingdom.
Contact Information
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by email at:
